Privacy & Store Policies

Last updated: 15 September 2026

1. Who we are

A&M Hair & Beauty is an online hair-care retailer serving customers in the United Kingdom. Questions about these policies or an order can be sent to [email protected].

2. Information we may process

Depending on how you use the site, information may include your name, email address, delivery or billing information, order details, account information, reviews or feedback you submit, customer-support messages, and technical information generated when you use the website.

We aim to collect only information reasonably needed for the relevant service. Please do not send full payment-card details by email or through reviews or feedback forms.

3. Payments and orders

Checkout payments are processed by Stripe. A&M Hair & Beauty does not need to store your full payment-card number in its own website database. We may retain order information such as an order reference, customer contact details, amount paid, order status and tracking information so that we can fulfil and support the order.

4. Accounts, reviews and feedback

If account features are used, account and authentication information may be handled through our authentication/database provider. Reviews and feedback that you choose to submit may be stored so they can be displayed, moderated, answered or used to improve the service. Do not include sensitive or unnecessary personal information in public reviews.

5. Cookies, local storage, analytics and advertising

The website may use cookies, browser storage and similar technologies for functions such as remembering a shopping cart, preferences, security, analytics and advertising.

We use Google services including analytics, advertising and/or AdSense technologies. Where these services operate, Google and other third parties may place or read cookies, use web beacons, IP addresses or other identifiers to measure activity, provide services and, where permitted, serve or measure advertising. You can read how Google uses information from sites or apps that use its services.

Where consent is legally required, including for relevant advertising or analytics technologies in the UK or EEA, those technologies should only be used in accordance with the consent choices presented to the visitor. Visitors can also use browser controls to manage cookies and stored website data.

6. Service providers

We may use specialist providers to operate parts of the shop, such as website hosting, payments, database/authentication, email delivery, analytics, advertising and parcel delivery. Information is shared only as appropriate for those services and subject to the providers' own terms and privacy practices.

7. How long information is kept

Information is kept only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, customer support, record keeping, resolving disputes, security and applicable legal or accounting requirements.

8. Security

We use reasonable technical and organisational measures intended to protect information. No website or internet transmission can be guaranteed to be completely secure, so customers should also protect their passwords and avoid sending sensitive information through unsecured messages.

9. Your privacy choices and rights

Depending on applicable UK data-protection law and the circumstances, you may have rights concerning personal information held about you, such as asking for access, correction or deletion, or objecting to or restricting certain processing. To make a privacy request, contact [email protected]. We may need to verify a request before acting on it.

10. Shipping and tracking

Available delivery options, charges and any free-delivery threshold are shown on the website or during checkout. Delivery estimates are estimates rather than guarantees and can be affected by the carrier or circumstances outside our reasonable control. Where tracking is available, customers may receive or use an A&M order/tracking reference that can be associated with the carrier's tracking reference.

11. Cancellations, returns and refunds

If you want to cancel an order, contact us as soon as possible. If the order has already entered fulfilment or been dispatched, different steps may apply. Any statutory consumer rights that apply to your purchase are not removed by this policy.

For returns or refund requests, contact us with your order reference and a short explanation. Eligibility can depend on the product, its condition, hygiene considerations and the circumstances of the purchase. We will explain the applicable return instructions before you send an item back. Faulty, damaged or incorrectly supplied goods should be reported promptly so we can review the issue.

12. Product information

We aim to keep product descriptions, images, prices and availability accurate. Packaging, appearance or product information can change. Hair and cosmetic products can affect people differently, so customers should read the product information and ingredient information provided and stop using a product if they experience an unwanted reaction. Website content is general product information and is not medical advice.

13. Prices and promotions

Prices and promotional offers shown on the site are subject to their stated conditions. Promotional codes may have eligibility rules, expiry periods or product restrictions. The checkout total shown before an order is placed is the amount the customer is asked to confirm.

14. Acceptable use

Visitors must not misuse the website, attempt unauthorised access, interfere with its operation, submit unlawful or abusive material, impersonate another person, or use automated activity in a way that harms the service or other users.

15. Changes to these policies

We may update these policies when our services, providers or legal obligations change. The latest version will be published on this page with an updated date.

16. Contact

For privacy, orders, shipping, returns or other customer-service questions, email [email protected].